Kathmandu, Nepal: As ride-hailing continues to expand across Nepal’s urban centres, inDrive, the global mobility and urban services platform, is reinforcing its commitment to user safety while upholding its core principle of freedom of choice. Through in-app safety features and ongoing awareness initiatives, inDrive empowers users with practical guidance to help them make informed decisions before, during, and after every ride ensuring a safer, more confident, and transparent travel experience.
Safety Before the Ride
Before starting a trip, inDrive encourages users to review key driver details available within the app, including the driver’s name, photo, and vehicle information. Passengers are also advised to share their trip details with trusted contacts, allowing loved ones to stay informed in real time. These measures support users in exercising informed choice while planning their journeys.
Safety During the Ride
During the ride, users can share their live location using in-app options, helping maintain transparency throughout the journey. To protect personal privacy, inDrive offers a masked call feature that enables riders and drivers to communicate without revealing phone numbers. In case of discomfort or emergency, the in-app SOS button allows users to quickly seek assistance, adding an extra layer of security while allowing passengers to stay in control of their ride.
Safety After the Ride
After completing a trip, users are encouraged to rate their driver and provide honest feedback. inDrive’s reporting and feedback mechanisms allow users to raise concerns or share suggestions, supporting continuous improvement, stronger accountability, and a safer community for both passengers and drivers.
Ms. Rita Pokharel, Country Representative, inDrive Nepal, said, “As Nepal’s urban mobility ecosystem continues to evolve, safety and freedom of choice must go hand in hand. By equipping users with clear information and easy-to-use safety tools, we enable them to travel with confidence while staying in control of their decisions.”
Through these efforts, inDrive reaffirms its mission to build a people-centric mobility ecosystem, one where safety, fairness, transparency, and freedom of choice remain central to every journey.
About inDrive
inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 400 million times, and has been named the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of services, including intercity transportation, delivery, and financial services. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of its impact programs.
For more information visit www.inDrive.com
Comment