Kathmandu – Leading telecommunications provider Ncell has pledged to rebuild and continue serving its customers after several of its key facilities were severely damaged during last week’s nationwide unrest.
The company confirmed that its head office, Ncell ICON, in Kathmandu, along with regional offices in Mahendranagar, Dhangadhi, and Pokhara, were targeted in acts of vandalism, causing extensive physical damage and posing serious risks to employee safety and service continuity.
Free Calls, SMS, and Internet Amid Crisis
Despite the destruction, Ncell maintained uninterrupted service across the country. To ensure customers stayed connected during the crisis, the company provided free local voice calls, SMS, and internet services for three days. “For the past two decades, Ncell has been committed to serving the people of Nepal. Our actions during this crisis reflect our unwavering dedication to supporting our customers and communities in times of need,” the company said in an official statement.
Congratulates New Government, Commends Youth-Led Movement
As Nepal transitions under the leadership of newly appointed Prime Minister Rt. Hon. Sushila Karki, Ncell extended its congratulations to the interim government.
The company also praised the youth-led movement that sparked recent political changes and expressed hope that this transformation would bring greater unity, peace, and prosperity to the nation.
Two Decades of Service to Nepal
Since its establishment, Ncell has been a driving force in Nepal’s ICT sector, contributing to Digital Nepal’s vision, creating jobs, and fueling economic growth.
Reaffirming its long-term commitment, the company vowed to rebuild its damaged facilities and continue providing reliable and accessible services to millions of customers nationwide. “We stand shoulder to shoulder with our employees, customers, and communities. We are grateful for the support and solidarity we have received during this challenging time,” the statement added.
Condolences and Recovery Efforts
Ncell also extended heartfelt condolences to the families of those who lost their lives during the unrest and wished for the swift recovery of those injured.
The company said its immediate focus will be on restoring operations fully, ensuring continuous connectivity, and supporting communities as the country heals and rebuilds.
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